Refund policy

Effective Date: 25/02/2026

At Belyor, your dog’s happiness — and your satisfaction — mean everything to us. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee from the date your order is delivered.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item.

To be eligible for a return:

The item must be unused and in its original condition
The item must be in the original packaging
Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

Used pet products
Items damaged due to misuse
Gift cards (if applicable)

How to Start a Return

To initiate a return, please contact us at:

📧 contact@belyor.com

Include:

Your order number
The reason for return
Photos (if the item is damaged or defective)

Our support team will respond within 24–48 business hours with return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The item is defective
The wrong item was shipped

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Refund Process

Once we receive and inspect your returned item:

You will be notified via email
If approved, your refund will be processed
Refunds are issued to the original payment method
Please allow 5–10 business days for the refund to appear on your account

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos. We will gladly replace the item or issue a refund at no additional cost to you.